JOB DESCRIPTION – Network Technician
The primary focus for the Network Technician is to administer and maintain customer environments and provide technical support for end-users. The Network Technician plays a key role in customer support by analyzing computer and network related problems reported by clients, diagnosing the most effective method to resolve the problem and implementing a solution in accordance with established best-practices and company standards. A successful candidate will be reliable and an effective communicator with strong documentation skills and dedication to superior customer service. The ideal candidate will also possess a strong desire to expand their professional and personal technology knowledge with a focus on elements that will complement and enrich the technical services team. The Network Technician reports to the Consulting Services Director and may be directly supervised by a Team Lead.
Maintain a billable utilization rate of 60% for customer-related responsibilities.
Execute programmed maintenance and other proactive tasks for customer systems
Provide reactive service and support for customers and systems.
Participate in technical services on-call rotation.
Plan, deploy and support customer projects in coordination and collaboration with other technical and non-technical staff.
Perform site audits for customers and work with Account Managers to establish new customer relationships.
Proactively engage in internal and external training activities to further professional growth and subject matter knowledge.
Establish new and maintain existing customer documentation accurately and to established company standards.
Interact with vendors and technical service sub-contractors as required support customers to established company standards.
Additional technical and non-technical duties as assigned by management.
Support experience with Microsoft Server 2008 and 2008R2.
Support experience with Microsoft Windows 7.
Support experience with Microsoft Office 2007 and 2010.
CompTIA A+ certification or 1 – 2 years of professional desktop support experience.
Support experience with Microsoft Server 2003, 2008, 2008R2 and 2012.
Support experience with Microsoft Windows XP, Windows 7 and Windows 8.
Support experience with Microsoft Office 2007, 2010 and 2013 and Visio.
Support experience with Microsoft Exchange 2003, 2007, 2010 and 2012.
Support experience with Microsoft Office 365
Experience with VMware vSphere 5.x hypervisors and vSphere Virtual Center.
Microsoft MCP certification or 2+ years of professional enterprise support experience.
Physical Activities: Keyboarding, grasping, talking, hearing, lifting (25+ lbs.), sitting, standing, walking and seeing.
Level of Physical Requirements: Occasionally lift and/or move physical inventory weighing 25 – 50 lbs.
Level of Visual Acuity: Professional; Frequent viewing of computer screens.
Environmental Conditions: Professional; Some on-site work at customer locations.
NO PHONE CALLS, please. TO APPLY: Send your Cover Letter + Resume to: [email protected] All your information will be kept confidential according to EEO guidelines.